Return & Refund Policy

We endeavour to inspect all goods thoroughly prior to dispatch to ensure quality.

If you believe an item is faulty, incorrect, or not as ordered, please contact us before returning it. Returned goods will be inspected once received. If the issue is found to be the result of general wear and tear, misuse, failure to follow instructions, alteration, or third-party damage, a refund, replacement, or credit may not be available.

Where goods are found to have been defective at the time they were received, or where we have supplied an incorrect item, we will provide a remedy in accordance with our obligations under the Consumer Guarantees Act 1993. Depending on the circumstances, this may include repair, replacement, refund, or store credit where agreed.

When Refunds Are Processed

Refunds are not processed until the item has been returned to us and inspected.

This applies to faulty items, incorrect items supplied, and change-of-mind returns. If we have supplied an incorrect item, the item must still be returned to us before a refund, replacement, or credit is processed.

Once the returned item has been received and inspected, we will confirm the outcome and process any approved refund, replacement, or credit as applicable.

Return Shipping Costs

Unless goods are faulty or we have supplied an incorrect item, return shipping costs are the customer’s responsibility.

Where goods are faulty or we have supplied an incorrect item, we will cover reasonable return shipping costs. In these cases, customers must contact us before returning the item so we can provide return instructions and, where appropriate, a return shipping label that can be printed and attached to the package.

We may not reimburse return shipping costs that are excessive, unnecessary, or arranged without prior approval.

We do not provide compensation for our original shipping costs. Our flat-rate shipping charges of $5.00 urban and $8.00 rural usually cover only part of the actual shipping cost. We do not provide compensation for any import duties, customs fees, or taxes that may have been incurred.

Change of Mind Returns

For change-of-mind returns, items must be returned within 10 days of purchase and must be in new, unused, resaleable condition.

Return shipping costs for change-of-mind returns are the customer’s responsibility. We recommend using a tracked shipping service, as we cannot process a return that we do not receive.

If the item or packaging is damaged, marked, opened, or shows signs of use, we may decline the return or offer a partial store credit at our discretion.

In some cases, where a return is accepted outside the 10-day return window and we have replaced the stock for the original order, a 20% restocking fee may apply.

Exclusions for Change of Mind Returns

Change-of-mind returns exclude:

Custom woven labels
Special-order items
Items not normally held in stock
Clearance, end-of-line, or discontinued items
Gift cards or vouchers
Any items that have been cut to order, including fabrics, continuous-length zips, trims, tapes, elastics, ribbons, webbing, and similar products sold by the metre or cut to a requested length

These exclusions do not limit your rights under the Consumer Guarantees Act 1993.

How to Arrange a Return

Email us at info@sewit.co.nz.
Clearly explain the issue and include the following information:
- Website order number
- Date of purchase
- Description of the item
- Best daytime contact number
- A photograph of the fault, damage, or incorrect item received, where possible
We will contact you within 1 to 2 working days to arrange the best solution.
Please do not return goods before receiving return instructions from us.
If you are sending goods back to us, please write your website order number and name clearly on the outside of the package.

For more information, please contact us.

Return & Refund Policy