FAQs

If I have a problem with my sewing machine do I have to return it to your Christchurch store?
No, we have a nationwide network of service agents and will arrange for your machine to be booked in at the closest or most convenient service agent. The service agent locations do vary between brands. If you are in a rural area we can pay for one way courier cost to get your machine to the nearest service agent for a warranty repair.

Is shipping Free?
Shipping is Free on all orders over $99 within New Zealand.

Does Free Shipping over $99 include rural addresses?
Yes, rural addresses include free shipping over $99 within New Zealand

Where is your shop?
Our shop is located Christchurch, New Zealand. We also have a shipping warehouse with a small range of products in Auckland.

How long will my sewing machine take to arrive?
This will depend on the brand of machine.


Singer Machines (Within NZ)
Urban - overnight target delivery Nationwide (Estimated delivery 1-3 days)
Rural - 3 - 5 Days

Brother Machines (Within NZ)
Urban - overnight target delivery (Estimated delivery 1-3 days)
Rural - 3 - 5 Days

Janome Machines (Within NZ)
Urban - 2-3 day target delivery (Estimated delivery 2-4 days)
Rural - 4 - 6 Days

Elna Machines (Within NZ)
Urban - 2-3 day target delivery (Estimated delivery 2-4 days)
Rural - 4 - 6 Days


Where is my closest service agent?

Singer
- Auckland (3 locations)
- Whangarei
- Tauranga
- New Plymouth
- Napier
- Palmerston North
- Wellington
- Nelson
- Christchurch
- Dunedin
- Invercargill

Brother
- Auckland (2 Locations)
- Whangarei
- Tauranga
- New Plymouth
- Napier
- Palmerston North
- Wellington
- Nelson
- Christchurch
- Dunedin

Janome
- Auckland
- Dunedin


Elna
- Auckland 
- Dunedin

Pfaff
- Auckland
- Christchurch

Husqvarna
- Auckland
- Christchurch

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