Money Back Guarantee


Here at Sew It we stand behind the quality of the products we sell. We promise to deliver the right sewing supplies, at the right price, with the right advice. As part of this promise, we offer a money back guarantee on all sewing supplies purchased from our website and from our Christchurch store.

If for any reason you are not completely satisfied with any product supplied by Sew It, please contact us within 10 days from the purchase date on your invoice. Return it to us in it's original condition and packaging and Sew It will replace it, exchange it or refund your purchase price. If the item or packaging is damaged or has any markings or use that means that the item can not be sold as new we will look at a partial store credit.

Note: excludes custom woven labels.


Please Note:  

1. The goods must be purchased online from, in our Christchurch store or over the phone 0800 555 375.

2. Notify us by email,, within 10 days from the date on your invoice.

3. Return the goods to our Christchurch store, at your cost, in as new condition with all packaging (internal and external), accessories and manuals complete with the original sales invoice.

4. We will refund the value of the goods excluding all shipping costs, once our technicians have assessed the item for any damage. *Please note our true shipping costs may be higher than the flat rate shipping price paid.

5. 10 Day Money Back Guarantee does not apply to Faulty or Damaged goods.

6. A refund will be made in the same tender as the original purchase.

8. For additional information on our return policies, please contact our Customer Service Team at 0800 555 375, or email

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